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  • Shopping on Koyi.com.au
    Welcome to Koyi Australia online. And we do have another alternative strong portal which is dedicated bring premium products made in Australia to worldwide. If you are shopping online at koyi.com.au with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on koyi.com.au are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD). We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.
  • Chain supply by?
    Food products we have here are 100% made in Australia, and Chain supply combines overseas suppliers and local suppliers if it is necessary to do that. The other products concept and design comes from Australia. Designed in Australia and made by qualified supplies which some of which come from overseas.
  • How do I register on koyi.com.au? and why is beneficial to you?
    Simply click on Create an Account and follow the prompts to set up a secure account. We will update the latest healthy lifestyle and promotion code to you, keep you healthy, vibrant and save.
  • Are my details secure?
    Yes. At Koyi Australia, we take your privacy seriously. For more information, please see the Koyi Australia Privacy Policy. Koyi Australia does not store your personal credit card information, so we will ask for this to process any returns.
  • How can I track my delivery?
    When you purchase on koyi.com.au, koyimarket.com, you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Some products are shipped directly from our suppliers and may not have a tracking number. If you purchase more than one item with us, these may be shipped out from different locations. In this instance, you will receive separate emails with tracking numbers for each shipment. Please see our Delivery Information for more information. In Australia-wide we use Australia Post, and on a worldwide basis we use DHL.
  • How long will it take to deliver my purchase?
    Please see our estimated delivery times on our Delivery Information page. Parcels can be delivered from 2 days on either side of the estimated date.
  • Delivery choice
    Delivery Choice/ Australia-wide​​ Koyi Australia provides fast and affordable delivery Australia-wide and worldwide. Delivery & Handling Fees - Free for orders over $48 for a limited time. Express Delivery National delivery within 3-5 business days. Delivery times via Australia Post to Western Australia and regional and remote locations in Northern Territory, South Australia, Queensland, and Tasmania may still be slightly longer than usual.​​Standard Delivery National delivery within 3-9 business days. Delivery times via Australia Post to Western Australia and regional and remote locations in Northern Territory, South Australia, Queensland, and Tasmania may still be slightly longer than usual.​​Metro Same Day is Available in Sydney metropolitan areas only in this current situation. Weekdays - Order by 11 am for delivery by 6 pm. Evening and weekend deliveries are currently unavailable.​​Standard Bulky Please note, regarding the service of our distributor, please contact our team for specification of the details as it depends on the selected items and delivery location. ​For more information, please call us on +61 2 83388883. Delivery worldwide Please contact our staff. Freight protection Please confirm with our staff.

​Frequently asked questions

  • Shopping on Koyi.com.au
    Welcome to Koyi Australia online. And we do have another alternative strong portal which is dedicated bring premium products made in Australia to worldwide. If you are shopping online at koyi.com.au with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on koyi.com.au are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD). We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.
  • Chain supply by?
    Food products we have here are 100% made in Australia, and Chain supply combines overseas suppliers and local suppliers if it is necessary to do that. The other products concept and design comes from Australia. Designed in Australia and made by qualified supplies which some of which come from overseas.
  • How do I register on koyi.com.au? and why is beneficial to you?
    Simply click on Create an Account and follow the prompts to set up a secure account. We will update the latest healthy lifestyle and promotion code to you, keep you healthy, vibrant and save.
  • Are my details secure?
    Yes. At Koyi Australia, we take your privacy seriously. For more information, please see the Koyi Australia Privacy Policy. Koyi Australia does not store your personal credit card information, so we will ask for this to process any returns.
  • How can I track my delivery?
    When you purchase on koyi.com.au, koyimarket.com, you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Some products are shipped directly from our suppliers and may not have a tracking number. If you purchase more than one item with us, these may be shipped out from different locations. In this instance, you will receive separate emails with tracking numbers for each shipment. Please see our Delivery Information for more information. In Australia-wide we use Australia Post, and on a worldwide basis we use DHL.
  • How long will it take to deliver my purchase?
    Please see our estimated delivery times on our Delivery Information page. Parcels can be delivered from 2 days on either side of the estimated date.
  • Delivery choice
    Delivery Choice/ Australia-wide​​ Koyi Australia provides fast and affordable delivery Australia-wide and worldwide. Delivery & Handling Fees - Free for orders over $48 for a limited time. Express Delivery National delivery within 3-5 business days. Delivery times via Australia Post to Western Australia and regional and remote locations in Northern Territory, South Australia, Queensland, and Tasmania may still be slightly longer than usual.​​Standard Delivery National delivery within 3-9 business days. Delivery times via Australia Post to Western Australia and regional and remote locations in Northern Territory, South Australia, Queensland, and Tasmania may still be slightly longer than usual.​​Metro Same Day is Available in Sydney metropolitan areas only in this current situation. Weekdays - Order by 11 am for delivery by 6 pm. Evening and weekend deliveries are currently unavailable.​​Standard Bulky Please note, regarding the service of our distributor, please contact our team for specification of the details as it depends on the selected items and delivery location. ​For more information, please call us on +61 2 83388883. Delivery worldwide Please contact our staff. Freight protection Please confirm with our staff.
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